Did you know that 70 to 93 percent of all communication is NONVERBAL?!
So often, we only focus on the words coming out of our mouths. We think long and hard about what we’re going to SAY in certain situations without thinking about how we’re going to SHOW UP, which includes WORDS, BODY LANGUAGE, and our overall PRESENCE.
There are actually a lot of nonverbal communication habits that break trust with teams and actually undermine the words coming out of our mouths. They include…
- Set jaw, gritting teeth
- Roll of the eyes
- Energy that becomes intense or frantic
- Fast rate of speech
- Silence and staring
- Crossed arms
These are just a few. I’m sure as you were reading that list, you could picture it and feel the negative energy immediately. I know I did as I wrote the list.
Here are TWO helpful things you can do with this information.
FIRST – whenever you see someone using this kind of nonverbal communication, it’s an indicator that something’s going on under the surface. If you’re a LEADER, this is an opportunity to investigate further, to get to the bottom of what’s going on so you can address it. Privately and respectfully of course.
SECOND – you can become more aware of your own nonverbal communication. Often nonverbal communication happens without our even realizing it, and it often reveals exactly what we’re thinking and feeling in the moment. Even if you feel differently 5 minutes later, the impact of your nonverbal communication on others in that brief moment that you felt frustrated can impact relationships long after.
When we stay aware of what our NONVERBAL tendencies are actually communicating, we can keep our relationships healthy and we can more quickly correct misunderstandings.
This awareness is one of the signs of emotional intelligence in leaders, and it’s one of the things that we cover in the Coach Approach to Leadership program.
If you’re interested in learning more, click the link in the comment below to set up a Discovery Call!