10 tips for getting to the ROOT of an issue as a COACH-LEADER…

by | Aug 4, 2022

I have 10 TIPS for how you as a leader can get to the ROOT of problems on your team, rather than just dealing with the symptoms.

Those 10 tips are at the end of this post, but first, I want to tell you a story…

I was recently in a 1:1 coaching session with a leader whose topic for discussion was being frustrated at constantly being interrupted by his team members. He saw this as the PROBLEM.

But what he didn’t know was that this situation was actually a SYMPTOM of a larger problem.

As a coach, my goal was to help him see beyond the symptom, to the ROOT of the problem.

The FIRST STEP was to give him space to share about his frustration—asking clarifying questions to understand the full scope of what he was experiencing.

The SECOND STEP was to see if he might want to isolate a particular situation that stood out to him. He did choose that path, so we dug deeper to expose the root and not just the general symptoms.

What we uncovered were two things:

(1) He had an employee who needed coaching and support to manage emotions during what she perceived as a crisis situation, and he himself was filtering these scenarios through a lens of his own natural wiring. He realized that he and the employee both would benefit from realigning certain expectations.

(2) He then mapped out a very specific action plan to close the gap on both. He indicated he felt more confident about resolving the issues and committed to sharing an update with me in our next coaching session.

As a coach, it was important that I didn’t just go straight into fixing the problem for him.

His growth as a leader depended on his not just solving the problem at hand, but developing the MINDSET and SKILLSET of assessing a problem for its ROOT, rather than just its SYMPTOMS.

And you can do this too!

I promised you 10 tips, and here they are…How YOU can assess the problems you and your team are facing as a coach-leader, and get to the root:

1)    Name and describe the situation.

2)    What about the situation is important now?

3)    What are the facts surrounding the situation (specific not general)?

4)    What are the emotions, assumptions, interpretations involved in the situation?

5)    What actions have been taken so far?

6)    What has worked? What has not worked?

7)    What is the real issue in need of attention?

8)    What would be the best strategy or next action step?

9)    What could get in the way of taking the next step?

10)  What is the new commitment and what additional support or follow up is needed?

I hope this was helpful!

Right now, we’re enrolling for the final seats of our LEADERSHIP BOOTCAMP program, where you learn The Coach Approach to Leadership principles alongside other leaders in different organizations who are facing some of the same leadership challenges you are.

If you’re interested in learning more, DM me to set up a call before the final seats are filled!

#leadership #coaching